❓ Frequently Asked Questions (FAQs)
Q1: Is Jacketyze legit? I’m afraid of getting scammed online.
Absolutely! Jacketyze is a 100% legitimate brand operating from Dubai with warehouses worldwide. We have a strong reputation for quality and customer service—check out our reviews on Trustpilot to see real feedback from satisfied customers. Our 24/7 customer support team is always available to help you before or after your purchase.
Q2: Is the price worth it? What can I expect in terms of quality and stitching?
Yes! Every product is handmade using imported materials and goes through strict quality checks. You’re not just buying a jacket—you’re investing in craftsmanship, attention to detail, and long-lasting style.
Q3: What if there’s a manufacturing defect?
If you receive an item with a genuine manufacturing defect, we’ve got you covered. You can return or exchange the item—just visit our Return & Refund Policy page for full details. We take responsibility for any quality errors.
Q4: What if the item doesn’t look like the pictures or doesn’t match the size/color?
In such cases, you may request a return or exchange. Here’s what to do:
- Contact our Return & Exchange team within 3 business daysof receiving the product.
- Share clear imagesof the received item.
- Our Quality Assurance Teamwill verify the issue before processing the return or exchange.
Q5: I’m unsure about sizing—what if it doesn’t fit properly?
No worries! Our customer support team is available 24/7 to guide you through sizing before your purchase. If it still doesn’t fit, we’ll assist with the exchange process based on our return policy.
Q6: Are there any discount codes or promos available?
Yes! We regularly run seasonal and event-based promotions, and we also have daily promo quotas. Just message our support team, and you might score an exclusive discount code!
Q7: How do I track my order?
Once your order is shipped, you’ll receive an email with the tracking ID and courier link. You can also contact our customer support for real-time updates on your order status.
Q8: How can I contact Jacketyze for further assistance?
You can reach us anytime via:
- Live Chat on our website
- WhatsApp (check website footer)
- Email:sales@jacketyze.com
Our support team is always ready to help!