Shipping Policy

At Jacketyze, we take pride in delivering high-quality outerwear to customers worldwide. Our shipping process is designed to ensure smooth and efficient deliveries, providing both standard and expedited shipping options.

Global Shipping & Estimated Delivery Time

Jacketyze offers worldwide shipping with an estimated delivery time of 7 to 14 business days from the date of payment confirmation. Upon successful payment processing, customers will receive an email with their order details and tracking information. If there are any delays or issues with delivery, our customer support team is available to assist.

Note: Unforeseen circumstances, such as fabric unavailability, regional restrictions, or global disruptions, may cause minor shipping delays.

Expedited Shipping Option

For customers who require quicker delivery, we offer an expedited shipping service for just $25. With this option, orders are delivered within 5 to 8 business days from processing to final delivery.

Reliable Shipping Partners

Jacketyze collaborates with trusted logistics partners, including DHL, USPS, TNT, SKYNET, and DPEX Worldwide Express, to ensure secure and timely deliveries. Once an order has been dispatched, tracking details will be shared via email.

Delivery Coordination & Alternate Recipients

If a customer is unavailable at the time of delivery, they may authorize a neighbor or an alternative recipient to collect the package by notifying us via email. Our goal is to provide a hassle-free experience for every order.

Shipping Requirements & Restrictions

To guarantee accurate and fast delivery, customers must provide a complete and correct shipping address, including a valid contact number. Please note that we do not ship to P.O. boxes or APO/FPO addresses.

Order Confirmation & Processing

After placing an order, customers will receive a confirmation email along with an invoice for their selected items. If a confirmation email is not received, it may indicate an incomplete purchase due to technical issues. In such cases, the order will not proceed to shipping.

Compensation for Delays or Damaged Products

Jacketyze is committed to customer satisfaction. If a parcel is lost in transit or fails to arrive within the estimated timeframe, customers are entitled to a full refund or an alternative replacement. Refunds will be credited to the original payment method.

For damaged products, customers must report the issue via email within 7 business days of receiving the package. Supporting images of the damaged item should be attached for swift resolution.

Standard Delivery Timeline

Once an order is dispatched, it generally takes 2 to 5 business days for final delivery, depending on the destination. Customers will be notified via email with tracking updates.

Shipping as a Gift

To minimize customs duties and government levies, international orders are often labeled as “Gifts” upon shipment. If further clarification is required regarding customs and duties, customers may reach out via email.

International Shipping & Warehouse Locations

Jacketyze ships globally, covering major markets such as the USA, UK, Europe, and Asia. Our products are shipped from multiple warehouses, ensuring fast and efficient delivery. Each item undergoes a stringent quality control inspection before being dispatched.

For further assistance regarding shipping or returns, please review our Return & Exchange Policy or contact our support team. We strive to provide a seamless shopping experience for all customers worldwide.